In short, yes, we do. We have a minimum of three full days per week. This is because it helps the children form strong relationships with their new peers, their key person and co-key person over the years we have found any less than three days of this has not been beneficial for the children and their settling in at their new setting.
A. Starting nursery is an emotional time, for you as well as for your child. After all, it’s a big step! So, we’ll do everything we can to help your child settle in and give you peace of mind, as well as lots of updates and pictures on our app for you to see. During the second settling session, you’ll have the chance to watch your child explore the nursery and interact with other children and staff. We’ll also assign your child a Key Person. Their Key Person is your dedicated contact while your child is in that room, and they’ll keep you updated on their progress each day via the app and in person regularly at handover at the end of the day. If there are any problems at all, they’ll let you know.
A key person is a member of staff within your child’s room whom your child best associates with. This member of staff will be allocated to your child; the key person will write observations and monitor your child’s development. The key person will change throughout the child’s transition through nursery this is to ensure the key person is always within the room to best settle the child within each area.
A. Were afraid not. Our opening hours are from 7.30 am – 6.00 pm and in some situations, we can offer half-day sessions depending on your child’s age.
A. Yes, your child’s space will only be guaranteed once these have both been received, the registration fee is a non refundable cost of £100.00 and the deposit is £200.00 however this is refundable at the end of your time with us as long as your account is not in any arrears.
A. Anytime between 7.30 am and 9.30 am. At 9.30 am our learning begins! Children have their circle times or start getting ready for their morning outings, so we don’t want anyone to miss out on the fun!
A. NOTHING at all. Your child’s meals and snacks are all covered in your nursery fees, so you won’t need to make any additional payments. Their nursery place includes breakfast, lunch, dinner, and a variety of tasty snacks throughout the day, and we can cater for all kinds of dietary requirements, parental preferences, and allergies.
A. Breakfast is served until 9.00 am, lunch varies by the different rooms and their routine but is typically served around 11.45 am and afternoon tea is between 3.30 pm and 4.00 pm.
A. Of course! We know it’s not always easy to cover the costs of childcare, so we’re pleased to offer a variety of funding options at our settings – including the 30 hours of funded childcare. If you’re not sure whether you qualify, have a chat with us to work out the right funding option for you. You can also find more about childcare funding here: Childcare Choices | 30 Hours Free Childcare, Tax-Free Childcare and More | Help with Costs | GOV.UK
A. Of course, we are more than happy for your child’s new key person to arrange a virtual transition meeting to get a full handover helping us to learn all about your little one before they start with us. This will enable us to create and be able to see a bigger picture of your child.
A. The child’s key person will keep you up to date during the day on our app, they will also share additional information with you regularly at collection times. We also hold parent meetings to discuss the child’s progress. At the end of each session, staff members will talk you through your child’s day. Information can also be found on the Famly app throughout the day including vital information such as what your child has eaten, if they have had a sleep, drinks etc…
A. We understand this can happen as some things are out of our control such as traffic or appointments running over. We ask that you let us know if this is going to happen as soon as you are aware. We do charge late collection fees; we can explain this more during your child’s first settling session.
A. We will provide you with your very own Creative Explorers backpack which we ask you to fill up with a couple of changes of clothing (including underwear), a pack of nappies and wipes, nappy cream, a water bottle (Preschool only) pair of indoor shoes such as slippers, a weather appropriate hat and outdoor shoes such as Velcro shoes or wellies and a weather dependent coat.
A. We offer Nursery sun lotion, which is a factor 50 plus, sensitive skin waterproof brand. We offer this free of charge. Alternatively, you could provide your own which staff will apply before outside play. If you choose this option, then please label it with your child’s name clearly.
A. We take children from 3 months old up until they reach school age.
A. Unfortunately not, however, we do have qualified chefs on both sites who provide nutritious meals and meals snacks for all the children. We ask parents not to supply their own meals or snacks (Or leave them in your child’s nursery bag) as we must protect all children – some of whom have severe allergies.
Yes, we strive to help in all areas of your child’s development we take this at your child’s pace. We follow your routine from home as close as possible and keep you in touch at every step. We use positive praise to help in this area.
Please let us know as soon as you can about your holiday dates. This helps us organize our staff, which in turn lets us keep to our ratios.
A. Yes, we are open 51 weeks of the year, however, we do close for two inset days per year for essential staff training as well as the bank holidays throughout the year and a week at Christmas. If you are using one of our fully funded spaces, then you do not attend throughout the holidays.
A. If your child is ill, we will give you a call to notify you if this is required (for things such as colds or sniffles this may not be needed) we can administer Calpol, Piriton, nappy creams and teething gel – we will just give you a call for verbal confirmation (even if you have signed a medicine form upon joining the setting to permit us.) We will keep you up to date with any changes during the day of your child’s condition and may suggest an early collection with a possible doctor’s appointment depending on the reasons for your child’s illness.
A. Children stick to their home routines. We have different sleep areas within each area of the nursery depending on the children’s needs. We always assist in helping your child to take sleep and rest as and when needed. Each child is provided with their own sheet and blanket which is washed weekly.
We ensure that an adult with whom your child has a good relationship with who knows their routine is with the child throughout the transition. We ensure staff working in the new room know your child and their routine. We keep parents and carers up to date with potential changes timescales etc.
A. We all enjoy trips outside at least once every day throughout all ages of the nursery. The only time we will not venture outside is if the weather is terrible all day, in dangerous conditions or if we feel the children are not going to gain anything positive from the experience. We visit the locality and use our outdoor areas for many different activities. The Babies and Toddlers use the Turtle Bus to venture out to many different places. This includes locations such as the local supermarket for ingredients on days when we have our cooking club. For all of our children, the outside is an extension of our indoor provision and can offer just as many learning experiences – whatever is carried out indoors can be reflected in our outdoors. The Preschool has two gardens directly situated onto the classroom doors and the baby and toddler site benefits from the use of the communal playground as well as the allotment which is around 10 meters away from the Nursery door (Towards the buggy shed.) The allotment is where the Babies and Toddlers work on their gross motor skills and is also where we invite parents to join us for our annual sports day, Easter bonnet parade and sparklers and surprises on Bonfire night.
A. All members of our team from the chefs to the management team hold a full valid paediatric Level 3 first aid certificate. We are proud to be a Millie’s Mark awarded setting. Find out more here: Millie’s Mark Accredited | Creative Explorers Day Nursery (creative-explorers.co.uk)
We have a mixture of staff qualifications. All of the leadership team hold a degree with most specialising in the Early Years. All of our room leaders and 90% of our educators have a minimum of a level 3 qualification in the early years. We also have 3 members of staff who are working towards a level 3 qualification. All members of staff have Safeguarding Training, Food Hygiene training and a mixture of age-specific courses to help them in the day-to-day care of children.
A. Yes, all members of staff full-time, part-time, volunteers, and students hold a current DBS check that is carried out before the member of staff starts with us. Staff members also sign up to the update service which keeps this check up to date at all times and this allows us to check each member of staff’s DBS check to ensure no new information is received (cautions or arrests). Any people visiting the nursery to deliver extra-curricular activities, such as Jenny’s Jam and Coach Kieron also have to have a DBS check.
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